Privacy Policy – How noob Protects Your Data

1 Introduction

This Privacy Policy describes how noob, operating through the website noob.vu, collects, processes, stores, and protects the personal information of players registered on our platform. It applies to all users accessing noob through a web browser, mobile browser, or the dedicated noob app available on Android and iOS.

When you create an account on noob, deposit funds, place bets, or contact our support team, you share certain information with us. This policy is intended to make that process completely transparent so that every player in Pakistan knows exactly how their data is handled.

By registering on noob, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as described here. If you do not agree with any part of this policy, please do not register or continue using the platform.

2 Data We Collect

noob collects personal data through several points of interaction with the platform. Below is a breakdown of the categories of data we collect and the context in which each is gathered:

We do not collect sensitive personal data such as religious beliefs, political views, or biometric information beyond what is strictly required for identity verification purposes. Where identity documents are submitted, they are used solely for verification and are not retained longer than necessary.

3 How We Use Your Data

noob uses the personal data collected for clearly defined purposes. We do not use your data for anything beyond what is listed below without first obtaining your explicit consent:

• Account Management: To create, maintain, and secure your noob account, including password resets, account updates, and login verification.
• Payment Processing: To process deposits and withdrawals in PKR through your chosen payment method, whether that is JazzCash, Easypaisa, Raast, bank transfer, or card.
• Identity Verification: To verify that you are who you say you are, confirm your age (18+), and prevent fraudulent account creation or impersonation.
• Platform Personalisation: To remember your preferences, display relevant game recommendations in the Game Lobby, and show sports betting markets relevant to cricket, PSL, T20 matches, and other sports you follow.
• Customer Support: To respond to your queries, resolve disputes, and handle any complaints or account issues you raise with our support team.
• Fraud Prevention & Security: To detect unusual activity on your account, identify potential bonus abuse, prevent multi-accounting, and protect the integrity of the noob platform.
• Responsible Gaming: To monitor gameplay patterns and flag accounts that may benefit from responsible gaming tools such as deposit limits or self-exclusion.
• Marketing Communications: To send you information about promotions, bonus offers, and platform updates — but only where you have given your explicit consent to receive such communications.
• Legal Compliance: To meet any applicable legal obligations, respond to lawful requests, and maintain records as required.

4 Sharing Your Data

noob does not sell, rent, or trade your personal data to third parties for advertising or marketing purposes. Your information may be shared only in the following limited and necessary circumstances:

• Payment Providers: Your payment details are shared with the relevant payment processor — such as JazzCash, Easypaisa, Raast, or your bank — solely to complete the transaction you have initiated. These providers operate under their own privacy policies and security standards.
• Game Providers: Third-party game studios whose titles appear in the noob Game Lobby may receive limited technical data (such as session tokens) necessary to deliver gameplay. They do not receive your full personal profile or payment information.
• Identity Verification Services: Where KYC (Know Your Customer) checks are performed, your submitted documents may be processed by a third-party verification provider. All such providers are bound by confidentiality obligations.
• Analytics Providers: noob uses privacy-compliant analytics tools to understand how players interact with the platform. These tools process anonymised or aggregated data and do not identify you personally.
• Legal Requests: We may disclose your data if required to do so by a valid legal process, court order, or where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of players, or comply with applicable law.

All third-party service providers used by noob are required to handle your data securely and only for the specific purpose for which it was shared. We do not authorise any third party to use your data for their own independent marketing purposes.

5 Payment Data

All financial transactions on noob are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, you will be directed to your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, or card — to complete the transaction.

noob does not store your full card numbers, mobile wallet PINs, or banking passwords on our servers. Payment credentials are handled directly by your payment provider using their own secure infrastructure. noob retains only the following payment-related information:

• The payment method type used (e.g., JazzCash, Easypaisa, bank transfer)
• The masked reference or partial account identifier (e.g., last four digits of a card, or a masked mobile number)
• Transaction amounts, dates, and status records for your account history

This information is retained as part of your account transaction history and may be used to verify withdrawal requests, resolve payment disputes, and maintain financial records as required.

6 Cookies & Tracking Technologies

noob uses cookies and similar tracking technologies to deliver a functional and personalised experience on the platform. Cookies are small text files stored on your device by your browser when you visit noob.vu.

The types of cookies used on noob include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate the site and security cookies that help prevent fraud. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and notification settings so you do not need to reconfigure them on each visit.
• Analytics Cookies: Collect anonymised data about how players navigate noob, which pages are most visited, and where users experience any difficulties. This data helps us improve the platform over time.
• Performance Cookies: Monitor platform load times, detect errors, and help our technical team identify and fix issues quickly to maintain a smooth experience.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of your noob account. noob does not use third-party advertising cookies or cross-site tracking cookies.

7 Data Retention

noob retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account being active on noob. This includes your profile information, account preferences, and transaction history.
• Transaction Records: Financial transaction records are retained for a minimum of five years following the transaction date, in accordance with standard financial record-keeping practice.
• Identity Verification Documents: Verification documents submitted during KYC are retained for as long as required for compliance purposes and securely deleted thereafter.
• Closed Account Data: Following account closure, noob retains the minimum necessary data for record-keeping, fraud prevention, and legal purposes for a period of up to five years, after which it is securely deleted or anonymised.
• Support Communications: Customer support interactions are retained for up to three years to assist with any follow-up queries or disputes.

Where data is no longer required and there is no legal obligation to retain it, noob will securely delete or anonymise it so that it can no longer be attributed to you as an individual.

8 Security Measures

Keeping your data secure is a priority at noob. We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit using TLS (Transport Layer Security) across all pages and connections on noob.vu.
• Encrypted storage for sensitive personal and financial data on our servers.
• Access controls ensuring that only authorised noob personnel can access player data, and only to the extent required for their role.
• Automated fraud detection and monitoring systems that flag unusual account activity in real time.
• Regular internal security reviews and updates to our data handling practices.
• Two-factor authentication (2FA) available to all players as an additional layer of account protection.

While noob takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong unique passwords, enable two-factor authentication, and report any suspicious activity on their account immediately to the noob support team.

9 Your Rights

As a player on noob, you have the following rights with respect to your personal data. You can exercise any of these rights by contacting the noob support team:

• Right of Access: You can request a copy of the personal data noob holds about you at any time. We will provide this within a reasonable timeframe following verification of your identity.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly from your account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when it is no longer needed for the purpose for which it was collected. Note that legal and regulatory obligations may require us to retain certain records.
• Right to Restrict Processing: You may request that we limit the way we use your data in certain circumstances, for example while a dispute regarding accuracy is being resolved.
• Right to Data Portability: You can request that the personal data you have provided to noob be provided to you in a structured, commonly used format.
• Right to Withdraw Consent: Where we rely on your consent to process your data (for example, for marketing communications), you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.

10 Minors

noob is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration on noob requires confirmation that you are 18 years of age or older, and identity verification checks are in place to help enforce this requirement.

If noob becomes aware that a player under the age of 18 has registered an account or provided personal data, we will immediately suspend that account, delete the associated personal data, and reverse any transactions where possible.

If you are a parent or guardian and believe that a minor in your care has registered on noob, please contact our support team immediately so that we can take appropriate action. We recommend using device-level parental controls to prevent underage access to online gaming and betting platforms.

11 Changes to This Privacy Policy

noob may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, registered players will be notified through an in-platform notification or by email before the changes take effect.

The "Last Updated" date shown at the top of this page indicates when the policy was most recently revised. We encourage you to review this page from time to time so you stay informed about how noob handles your personal data. Continued use of the noob platform after an updated policy has been published constitutes your acceptance of the changes.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way noob handles your personal data, please get in touch with our support team. We are available via the live chat feature on the platform or through our support email address shown in the footer of every page on noob.vu.

We aim to respond to all privacy-related enquiries within five business days. For data access, correction, or deletion requests, please allow up to 14 business days for processing, as identity verification may be required before any action is taken.

For general platform questions, visit our FAQ page or refer to our Terms and Conditions for a full overview of the rules and policies governing your use of noob.